FAQs

How long will it take to get my order?

MADE TO ORDER
These are limited edition product, which is Made To Order (MTO) – this means we will make this order especially for you. Once it's gone, it's gone forever, so get in quick!

We do not carry any stock on hand.

We ship orders on Mondays - Fridays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible but there might be some delays – especially after releases! Your patience is appreciated.

Once we ship your gear, it'll get there in about this long:

Australia:

We use Australia Post and your shiny package should arrive in 3-5 business days once shipped. Yaaay!

International:
Standard International:
This goes through Australia Post and has basic tracking. Your gear should appear in about 1 to 4 weeks after we ship it, but can take up to 6 weeks or longer due to international delay. Once it arrives into your country, you’ll also be able to track your parcel through your local postal service.

Express Courier: Costs a bit more, but hey – it's Australia Post and fully trackable. Your stuff will arrive in about 2-5 working days (depending on your location) once shipped. Australia Post usually delivers between the hours of 9am-5pm and will request a signature. If you aren't available when your parcel is delivered, the delivery driver will leave a card with instructions on how to pick up.

Duties/Customs fees: Some countries may charge import duties and taxes or other random fees. Australia Post may also charge handling fees for processing your parcel through customs. Sorry, we have no control over this and it's your responsibility to pay for any fees. We suggest you find out what fees are applicable in your country before you order.

Will my order be tracked?
Yes! No matter what shipping option you go for you will receive a tracking number in your shipping confirmation email so you can stalk your new gear all the way to your front door!

PAYMENT OPTION

How can I pay?
This website accepts Visa, Mastercard and we also have PayPal! We can't accept any other forms of payment, sorry!

How much will my customs fees be?

Good question! Since it varies for every country it’s best if you get in touch with your local customs office to find out BEFORE you purchase, just so there are no nasty surprises and so you don’t think it’s us, it’s totally the government.

ORDERS

How do I make an order?

Click on a product you like and is available in your size and add to cart. Then just follow the easy checkout process and soon you’ll own some Sportz Design products (welcome to the club).

How do I make changes to my order?
Ok so here’s the deal, you have one hour from when you purchased to quickly email sales@sportzdesign.com.au with your order number and the changes you need to make. Unfortunately, we can’t add products to your order, but we can change your delivery address or sizes during the 1 hour. What are you still doing here? Quick! Email them!

Can I split my current order so the items ship separately? Can I combine multiple orders?
Unfortunately, we can't split or combine orders for you as our system won't allow this. Our warehouse ninjas aim to ship your order/s asap!

How do I cancel an order?
It’s the same deal as changing an order, you have one hour from when you made your order to email us at sales@sportzdesign.com.au to let us know you have to cancel. Why only one hour? Because after that your order slip is printed down in packing and sometimes those guys are lightning fast!

Where is my order?
Hasn’t it turned up yet? What a bummer. If you haven’t received a shipping confirmation email from us yet then just drop an email to sales@sportzdesign.com.au and we’ll investigate. Please remember if we’ve just had a big release we might be a little slower at getting orders out. If you have received a shipping notification just consult your tracking number for the latest update on where your package is.

Can I fast track my order?
Unfortunately, we can't fast track order for you as our amazing ninja Warehouse team endeavours to pick and pack orders in the most efficient and fair way possible i.e. chronologically. If you have a big event coming up, we definitely recommend ordering with plenty of time for processing and shipping!